Transport for NSW customers are set to benefit from new changes to the official Transport for NSW trip planner, allowing them to enjoy a more personalised experience on public transport. 

The redesigned beta trip planner will now allow customers to receive real-time information on mobile and desktop devices when planning ahead, giving them more timely information and better choices. 

From today, the updated real-time trip planner is available to customers as a beta release and will continue to be trialled until late February 2017, when it will replace the existing trip planner.

“Technology is at the heart of how transport in NSW is being transformed to improve the experience of our customers and we want to give people as much information as we can,” said Tony Braxton-Smith, Deputy Secretary Customer Services.

“By using the real-time trip planner, customers will know exactly when to leave home or work to get to the station or stop, and those meeting-up with different transport modes will be able to use real-time information to plan their entire trip door to door.”

Customers can already find the fastest trips but the new real-time function will allow them to plan and navigate around unplanned disruptions and track the journeys that are most important to them.

“This new update is yet another way real-time service information will benefit the 1.3 million customers who access the trip planner each month and will allow users to practically plan trips around their needs.”

Tech savvy innovators are also being challenged to uncover new ways to put real-time transport data to use to make catching public transport easier, with submissions now open for ideas to find new ways of using trip plan Application Programming Interfaces (APIs).

“We want developers to spend less time analysing and more time innovating so we’re putting a call out to the technology industry and entrepreneurs to see what they can come up with.”

To submit feedback on the design of the updated Trip Planner, visit (link is external) and to find out more about the challenge and submit a proposal up to 15 December, visit